Frequently Asked Questions

  How many visits should I schedule when using cat sitting services?

We require a minimum of one visit per 24 hours. For older cats, or those requiring medication, we suggest visits twice a day. Please note that our twice a day visits fill up fast. Our time frames for twice a day visits are between 9AM - 10:30AM and after 4PM

  What is the duration of each cat sitting visit?

A typical visit with one or two cats will take 30 minutes. Depending on the house and the number of additional cats, we offer extended visits for an additional fee. Please contact us for more information.

  What happens during a typical cat sitting visit?

The tasks to be completed at each visit will be determined during our Meet & Greet. A typical visit consists of:

For your cat: fresh food and water; a scooped and refreshed cat box ;playtime, treats as allowed and massive doses of affection and love.

For your home: mail and package retrieval, rotation of lights, household plant watering and garbage take out.

If there are other tasks that you might need, please discuss this with your pet care provider in advance.

  What happens if a health emergency arises?

We will contact you or your vet. If we are unable to reach you or your vet, we will call your designated local emergency vet that is open 24 hours a day, 7 days a week. Doing so allows us to consult with them to determine whether or not to seek urgent attention for your cat or to take a "wait and see" position. We rely on their discretion and if we are unable to contact you, we will do whatever the emergency vet advises.

  When will you visit my cat?

Our twice a day time frames are between 9AM-10:30AM and after 4PM. Once a day visits are normally completed between11AM and 3PM

  What are your hours of operation?

Our service hours are from 9AM to 6PM, 365 days a year.

  How safe are my keys?

When not in use, your keys are kept in secured lock boxes. Your keys are labeled ONLY with the cats name.

  What other cat related errands are provided?

We offer emergency vet trips and supply runs to our current clients.

  Are you bonded and insured?

We are fully bonded and insured. We are also proud members of the National Association of Professional Pet Sitters. Having these credentials show a level of commitment and professionalism you can trust.

  What happens if my plans change (delayed flight, extra hours at the office, family emergency, and I cannot make it home on time?

Our primary concern is always the well-being of your cat. If for some reason your plans change, just give us a call and we will make sure your cat is taken care of. If we are not able to reach you at the time of your scheduled arrival to ascertain that you have returned home, we will assume you have been held up and continue care until we reach you.

  What type payments do you accept?

We accept most credit cards, cash and checks.

  What is your payment and cancellation policy?

A 50% non-refundable deposit is required to hold your dates. The balance is due on the first day of service. If the dates are rescheduled or canceled with more than 72 hours, the deposit will be credited for future services within 90 days. If the date is canceled with less than 72 hours notice before the start of the service, the deposit will be forfeited. For holidays, we require one week notice of cancellation with no refund of deposit or credit towards future services.